Viptaka Terms and
Conditions of Use

01 Acceptance of Terms

By accessing or using the Viptaka platform — whether through the website, the mobile app, or any other channel — you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. If you do not agree with any part of these terms, you must stop using Viptaka immediately and close your account.

These terms form a legally binding agreement between you and Viptaka. They apply to all players regardless of how they access the platform. Using Viptaka after any update to these terms constitutes acceptance of the updated version.

02 Eligibility

To register and use a Viptaka account, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming services.
• You must not be a current employee, contractor, or close family member of a Viptaka employee.
• You must not have previously had a Viptaka account closed for breach of these terms.
• You must be acting on your own behalf and not as an agent for any third party.

Viptaka reserves the right to request proof of age and identity at any point. If a player is found to be underage, the account will be closed immediately, all winnings will be forfeited, and any deposits will be returned to the original payment method.

03 Account Registration

Each player may hold only one Viptaka account. Registering multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in all associated accounts being closed.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, and a valid mobile number linked to your bKash, Nagad, or Rocket account. Providing false information at registration is a breach of these terms.

You are responsible for keeping your account login credentials secure. Viptaka will never ask for your password by email, phone, or chat. If you believe your account has been accessed without your authorisation, contact Viptaka support immediately.

Viptaka may require identity verification (KYC) before processing withdrawals or at any other time deemed necessary. Verification documents may include a national ID card, passport, or other government-issued identification. Failure to complete verification when requested may result in withdrawal delays or account suspension.

04 Deposits and Payments

Viptaka accepts deposits via bKash, Nagad, and Rocket — the mobile financial services most widely used across Bangladesh. All deposits must be made from a payment account registered in your own name. Third-party deposits are not accepted.

Minimum and maximum deposit limits apply and are displayed on the deposit page within your account. These limits may be adjusted from time to time. Deposits are credited to your Viptaka account balance in real time in the vast majority of cases. In rare instances where a delay occurs, contact support with your transaction reference number.

• Viptaka does not charge any fees on deposits.
• Your mobile financial service provider may apply their own transaction fees — these are outside Viptaka's control.
• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you believe a deposit was made incorrectly.
• Viptaka reserves the right to refuse or reverse any deposit that it suspects is connected to fraudulent activity.

All transactions on the Viptaka platform are processed in Bangladeshi Taka (BDT). No currency conversion is required for Bangladesh players.

05 Withdrawals

Withdrawal requests are processed to the same bKash, Nagad, or Rocket account used for the player's most recent deposit. This policy exists to prevent money laundering and protect players from unauthorised withdrawals.

The following conditions must be met before a withdrawal can be processed:

• Your account identity verification must be complete.
• Any active bonus wagering requirements must be fully met.
• The withdrawal amount must meet the minimum withdrawal threshold shown in your account.
• Your account must be in good standing with no active investigations or restrictions.

Viptaka aims to process the majority of withdrawal requests within a few hours of approval. In some cases, particularly for larger amounts or first-time withdrawals, additional verification may be required, which can extend processing time.

Viptaka reserves the right to delay or decline a withdrawal if there are reasonable grounds to suspect fraudulent activity, bonus abuse, or a breach of these terms. In such cases, the player will be notified and given the opportunity to provide clarifying information.

06 Bonuses and Promotions

Viptaka offers bonuses and promotional credits to both new and existing players from time to time. All bonuses are subject to the specific terms stated at the time the bonus is offered, in addition to the general bonus rules set out here.

• Wagering requirements: All bonus funds must be wagered a specified number of times before they can be withdrawn. The wagering requirement for each bonus is clearly stated when the bonus is claimed.
• Game contributions: Different games may contribute different percentages towards meeting wagering requirements. Slot games typically contribute 100%, while other game types may contribute less.
• Expiry: Bonuses that are not used or wagered within the stated validity period will expire and be removed from your account automatically.
• One bonus at a time: Players may only hold one active bonus at a time unless otherwise stated in the specific promotion terms.
• Abuse: Viptaka monitors bonus usage and reserves the right to void bonuses and associated winnings if abuse or exploitation is detected.

Viptaka reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice. Changes will not affect bonuses that have already been claimed and are actively being wagered.

07 Game Rules and Fair Play

All games available on Viptaka use a certified random number generator (RNG) that has been independently tested and verified. The outcome of every game round is entirely random and cannot be predicted, manipulated, or influenced by any player or by Viptaka.

Each game on the platform has its own specific rules, which are accessible from within the game interface. Players are responsible for understanding the rules of any game before placing a wager. Viptaka cannot accept disputes based on a player's misunderstanding of game rules.

• Game results are final once a round is completed. Viptaka will not reverse game outcomes except in cases of a verified technical error.
• In the event of a technical fault during a game round, the round may be voided and the wager returned to the player's account.
• Viptaka publishes Return to Player (RTP) figures for all games. These figures represent long-term statistical averages and do not guarantee individual session outcomes.

Any attempt to use software, scripts, bots, or other automated tools to interact with Viptaka games is strictly prohibited and will result in immediate account closure.

08 Prohibited Conduct

The following actions are strictly prohibited on the Viptaka platform. Engaging in any of these activities will result in account suspension or permanent closure, forfeiture of balances, and may be reported to relevant authorities:

• Registering more than one account.
• Providing false or misleading information during registration or verification.
• Using another person's payment account to deposit or withdraw funds.
• Attempting to exploit bonuses, promotions, or game mechanics in a way that is not consistent with normal gameplay.
• Using automated software, bots, or scripts to interact with the platform.
• Colluding with other players to gain an unfair advantage.
• Engaging in any form of money laundering or using Viptaka for any illegal financial activity.
• Harassing, threatening, or abusing Viptaka staff or other players.
• Attempting to access another player's account without authorisation.

09 Account Suspension and Closure

Viptaka reserves the right to suspend or close any player account at any time, with or without prior notice, if there are reasonable grounds to believe that the account is being used in breach of these terms.

Players may also request the closure of their own account at any time by contacting Viptaka support. If you are closing your account for responsible gaming reasons, please inform support so that appropriate self-exclusion measures can be applied.

Upon account closure:

• Any real money balance remaining in the account (after deducting any bonus funds that have not met wagering requirements) will be returned to the player's registered payment method.
• Bonus balances and associated winnings that have not met wagering requirements will be forfeited.
• Accounts closed for breach of these terms will not be eligible for a balance refund.

10 Responsible Gaming

Viptaka is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options.

If you feel that your gaming is becoming a problem, Viptaka strongly encourages you to use these tools and to seek support. You can access all responsible gaming tools from within your account settings, or by contacting Viptaka support directly.

Players who self-exclude from Viptaka will be prevented from accessing the platform for the duration of their chosen exclusion period. Viptaka will not send promotional communications to self-excluded players.

11 Privacy and Data

Viptaka collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in that policy.

Viptaka will never sell your personal data to third parties. Data is shared only where necessary to process payments, verify identity, or comply with legal obligations.

For full details on how Viptaka handles your data, please read the Privacy Policy.

12 Limitation of Liability

Viptaka provides its platform on an "as is" basis. While every effort is made to ensure the platform is available and functioning correctly at all times, Viptaka cannot guarantee uninterrupted access and does not accept liability for losses arising from:

• Platform downtime or technical faults beyond Viptaka's reasonable control.
• Delays in deposit or withdrawal processing caused by third-party payment providers.
• Losses resulting from a player's own decisions during gameplay.
• Unauthorised access to a player's account resulting from the player sharing their credentials.

In all cases, Viptaka's maximum liability to any player is limited to the amount of real money deposited by that player and currently held in their account at the time the claim arises.

13 Changes to These Terms

Viptaka reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

For significant changes, Viptaka will make reasonable efforts to notify players via email or an in-platform notification. However, it remains each player's responsibility to check these terms periodically for updates.

14 Contact and Complaints

If you have a question about these Terms and Conditions, or if you wish to raise a complaint about any aspect of the Viptaka platform, please contact the support team. Viptaka aims to respond to all queries within 24 hours.

Complaints should be submitted in writing via the support chat or by email. When submitting a complaint, please include your account username, a clear description of the issue, and any relevant transaction reference numbers.

Viptaka will investigate all complaints fairly and respond with a resolution or a request for further information within a reasonable timeframe. If you are not satisfied with the outcome of a complaint, you may escalate the matter in accordance with the dispute resolution process described in the response to your complaint.